Billing, Cancellation and refund policies
Should you wish to cancel your subscription please contact our Support Center at firstname.lastname@example.org and let the Accounts & Billing Department know you wish to cancel.
The full breakdown of our Billing, Refunds, and Cancellation policy can be found here:
Use of any Trade Ideas product or service indicates that you agree to comply with the Terms and Conditions stated within this document. You understand and acknowledge that you have the ability to download/install the software as well as obtain access to the website version with purchase of a subscription.
What subscription plans are available?
Trade Ideas currently offers a TI Pro and a TI Premium subscription at monthly and annual renewals. Additionally, we now have a Professional Services membership for Professional Traders. All subscriptions are recurring subscriptions with no contract involved. To view our up to date list of subscription options, please go here.
What types of payment do you accept? We accept credit card payments only. In special situations, we do accept Western Union, wire transfers, or personal checks.
What is the billing process? When you sign up for any of our recurring subscription plans, you will be billed every calendar month or yearly from the date of purchase until you decide to cancel the service. Each subscription purchase includes a $10 non-refundable exchange data fee. For example: if a $118 subscription is purchased and cancelled, the requested refund will be for $108.
Can I upgrade my subscription? Yes. Beginning September 6, 2018, customers can upgrade from the Trade Ideas website here. You can upgrade from a Standard Monthly to a Premium Monthly subscription as well as upgrade from a Standard Annual to a Premium Annual subscription. The amount due for a new subscription will automatically be prorated based on the amount of days used. If you need help upgrading your subscription, you can contact our billing department at email@example.com.
Can I downgrade my subscription? As of February 15, 2018, Trade Ideas will begin offering store credit for customers wanting to downgrade from the Premium Annual to the Standard Annual subscription. The remaining balance is determined by subtracting $228/mo for all full and partial months consumed. This will be a credit, not a refund. Monthly subscriptions are not eligible for downgrades. To downgrade your subscription, you will need to contact our billing department at firstname.lastname@example.org.
Can I switch subscriptions? Yes, you can switch subscriptions at anytime. Please note, when you upgrade or downgrade your subscription, you will still need to cancel out your previous recurring subscription to prevent any double billing. To avoid double billing, please make sure your previous subscription was canceled by contact us at email@example.com.
Do you pay for exchange fees? Yes, we do pay the exchange fees for non professional users. If you are considered a professional trader, you will need to pay additional fees. For more information on professional fees, please go here.
What is the cancellation policy? Customers can cancel their subscription at anytime. To cancel, please log into your account in Account Management and go to Cancel Your Subscription. Email us at firstname.lastname@example.org if you have any questions or issues cancelling. Trade Ideas is not responsible for continued subscriptions should a client forget to cancel their account. It is the customer’s responsibility to confirm the cancellation.
What is the refund policy? Beginning January 24, 2019, Trade Ideas will only issue refunds for subscriptions cancelled within 5 calendar days from the original purchase date. Please note, our cancellation page does not process an automatic refund. If you would like a refund please send in a request to email@example.com and our billing department will take care of that for you. All refunded subscriptions will still be charged a $10 service fee as outlined in the Billing Process section. Passes purchased for special events (paid webinars or trials) are nonrefundable. Brokerage Plus members are eligible for a refund within the first 30 days of purchase. Email us at firstname.lastname@example.org if you have any questions or concerns regarding refunds.
How do the promo code discounts work? Unless otherwise stated in the promotion, the discount codes reduce the order total. In the case of a recurring subscription, the discount applies to the first installment (for example: the first year or the first month). The ongoing subscription recurs at the advertised normal rate for the service. Any purchase made with a promotional code is only eligible for a refund within 5 calendar days from original purchase date. Note: not all codes will work for a subscription upgrade. If you’re upgrading and a code does not work, contact email@example.com.
Can I freeze my account? As of February 15, 2018, Trade Ideas will no longer offer temporary freezes or holds for subscriptions. By canceling, customers forfeit any grandfathered rates currently enjoyed and will be prevailing rates upon return.
Does Trade Ideas grandfather rates? Trade Ideas appreciates continued support. Many of our customers have been with us with uninterrupted subscriptions for years and continue to enjoy their old, lower rates. However, if a customer decides to change subscriptions or let their subscription lapse, the customer will need to re-purchase at the current rate.
Is there a free trial? Yes, you can try our limited delayed data version using your Google or Facebook account. For more info on our demo, please go here. Additionally, we offer quarterly Test Drive events where customers can pay $8.88 to sample the full premium version for 5 market days. If interested, Click here to read our software’s End User License Agreement.